The key to excellence in technical support is more than solving problems; it’s understanding needs. When you develop a cover letter for a technical support job, you’re telling the recruiter that not only do you know what their needs are, but that you can achieve them.
A cover letter complements, but does not repeat, a technical support resume. While a resume is an overview of your career and professional style, a cover letter is your elevator pitch. Each sentence builds on your main point (I’m a great candidate!) and shows off your excellent communication skills.
How do you compile a technical support cover letter that will wow the recruiter and land you an interview? The guide below takes you through the following topics:
Why bother with a cover letter?
It’s true that you will probably be applying through an applicant tracking system that won’t be reading your exquisite prose. It’s also true that not every job listing requests a cover letter; however, unless specifically told not to, you can’t go wrong by making the extra effort.
If it comes down to you and a person with similar qualifications, your persuasive paragraphs may make all the difference.
A blank page can be a bit overwhelming, but understanding the components of your technical support cover letter will help you break it down into manageable sections. Instead of thinking about filling a page, consider your letter one part at a time.
The format of a cover letter for technical support should contain the following elements:
This guide contains advice for technical support personnel looking to make the most of their cover letter, but if you want a great overview, the comprehensive cover letter guide offers more general advice on this important component of your application package.
If you’re looking for additional inspiration for cover letter writing, you can check out our related IT cover letter samples:
This technical support cover letter example will give you a blueprint for writing your own cover letter:
Dear Mr. Brooke,
I am writing to express my strong interest in the Technical Support position at Apple Inc. With my extensive experience in providing technical assistance and my passion for Apple products, I am confident that I would be a valuable addition to your team.
In my current role as a Technical Support Specialist at Microsoft Corporation, I have honed my skills in diagnosing and resolving a wide range of technical issues. Over the past three years, I have consistently achieved a 95% customer satisfaction rating and have been recognized as the "Employee of the Month" twice for my outstanding performance. My ability to communicate complex technical information in a clear and concise manner has been praised by both customers and colleagues.
I am particularly drawn to Apple's commitment to innovation and customer satisfaction. As an avid user of Apple products myself, I am well-versed in the company's hardware and software offerings. I have owned multiple iPhones, iPads, and MacBooks over the years and have stayed up-to-date with the latest releases. I even participated in the beta testing program for iOS 14, providing feedback and suggestions for improvement.
In addition to my technical expertise, I am a proactive problem-solver and a quick learner. I thrive in fast-paced environments and enjoy the challenge of tackling new issues. For example, when faced with a particularly complex problem that stumped my colleagues, I took the initiative to research the issue thoroughly and developed a solution that was later implemented team-wide. I am also a strong team player, always willing to lend a helping hand to my colleagues and share my knowledge.
I would welcome the opportunity to bring my skills and enthusiasm to Apple and contribute to the company's mission of delivering the best user experience possible. Thank you for considering my application. I look forward to the possibility of discussing my qualifications further in an interview.
Sincerely,
Silvy Jones
Any piece of your job application package should include all the information a recruiter needs to get in touch with you. The header of your technical support application serves this purpose. It also adds a little style that helps highlight your all-important contact data.
Recruiters should be able to easily access the following in this section:
Choose a header design that is complementary to that of your resume. Resume.io offers expertly-designed cover letter templates with corresponding resume layouts to make that task simple!
Most people perk up when addressed by name, and the HR director is no different. A great technical support cover letter grabs their attention right from the start by speaking directly to your reader instead of offering a generic opening.
In your field, a proper greeting is especially important. You deal with people all day and your cover letter should show that you know how to assure people that you understand who they are and what they need by using their name as you help them solve their computer woes.
If no name is given in the job listing, do a little digging or make a phone call so you can start your letter with “Dear Dr./Mr./Ms. [last name].” Make sure you get the title and spelling correct. Alternatively, you may start with “Dear Tech Team” or something similar if you are addressing a hiring committee or cannot get the name of an individual.
Now that you have their attention, jump right in with a powerful introduction to your technical support career. Then, tell the recruiter what you can do for the company. You may try something like this: In my four years of working in technical support for hotel chains, I have reduced downtime by 20% and you know better than I that customers do not appreciate check-in problems.
Notice that this sentence includes the years of experience, the industry, a major achievement and how that will help a prospective employer. Your introduction paragraphs should also mention the programs you have expertise in, a description of your professional style and, if you have space, why the particular technical support role or company interests you.
Dear Mr. Brooke,
I am writing to express my strong interest in the Technical Support position at Apple Inc. With my extensive experience in providing technical assistance and my passion for Apple products, I am confident that I would be a valuable addition to your team.
The middle part of your technical support cover letter is the meat of your argument for employment. Within these three or so paragraphs, you need to convince the recruiter that not only can you do the job, you’re a great fit for the team.
If this is a high-volume role where you’ll be on the phone all day, address how you maintain your cool when customers or workers are frustrated with their technology or with the wait time to get it fixed. Relate a time when you had to diagnose a difficult issue with a short-tempered client.
If your focus will be on internal systems, explain how you can not only keep the network up and running, but install and configure new hardware and software and troubleshoot to increase efficiencies.
To break up the blocks of text, you may choose to use a bulleted list to highlight accomplishments directly related to the job.
In my current role as a Technical Support Specialist at Microsoft Corporation, I have honed my skills in diagnosing and resolving a wide range of technical issues. Over the past three years, I have consistently achieved a 95% customer satisfaction rating and have been recognized as the "Employee of the Month" twice for my outstanding performance. My ability to communicate complex technical information in a clear and concise manner has been praised by both customers and colleagues.
I am particularly drawn to Apple's commitment to innovation and customer satisfaction. As an avid user of Apple products myself, I am well-versed in the company's hardware and software offerings. I have owned multiple iPhones, iPads, and MacBooks over the years and have stayed up-to-date with the latest releases. I even participated in the beta testing program for iOS 14, providing feedback and suggestions for improvement.
In addition to my technical expertise, I am a proactive problem-solver and a quick learner. I thrive in fast-paced environments and enjoy the challenge of tackling new issues. For example, when faced with a particularly complex problem that stumped my colleagues, I took the initiative to research the issue thoroughly and developed a solution that was later implemented team-wide. I am also a strong team player, always willing to lend a helping hand to my colleagues and share my knowledge.
Before you end a call, you remind the caller of what you did and ask if they have more questions. The conclusion of your technical support cover letter serves the same purpose: Remind the reader of your message and ask for follow-up questions (during an interview).
The strongest finish is one in which you reiterate your qualifications and add a small insight such as what your vision for the role is or a suggestion for a technical improvement you have made at another job that you think will be great for this company.
Don’t sign off without politely requesting a time to discuss the opening further, but when you are finished, use “Sincerely,” or “Best regards,” followed by your name. A signature is unnecessary in an online application.
I would welcome the opportunity to bring my skills and enthusiasm to Apple and contribute to the company's mission of delivering the best user experience possible. Thank you for considering my application. I look forward to the possibility of discussing my qualifications further in an interview.
Sincerely,
Silvy Jones
Personalize!
The key to greatness in a cover letter is addressing your reader and their needs. Since no two tech support jobs are the same, no two tech support cover letters should be either. Remember to include those all-important keywords and phrases just in case the ATS is taking them into account.