Tech-savvy individuals have infinite career prospects. Or, at least, that’s how it seems. Yes, if you have the power to get things up and running, your unique skill set is in high demand.
However, before you can land your next job, you must show the hiring manager you have what it takes. To do that, you will need to write a compelling IT help desk cover letter. This single-page document can make or break your professional future.
Dear Mr. Philips,
I am excited to apply for the IT Help Desk position at Amazon. With a strong background in providing technical support and troubleshooting complex issues, I am confident that my skills and experience make me an excellent candidate for this role.
As an experienced IT professional, I have a proven track record of delivering high-quality support to users with varying levels of technical expertise. My ability to communicate complex technical concepts in a clear and concise manner has been instrumental in resolving issues efficiently and improving user satisfaction.
In my current role as an IT Support Specialist at Dell Technologies, I have successfully handled a wide range of technical issues, including software installations, hardware troubleshooting, and network connectivity problems. I have a deep understanding of various operating systems, such as Windows and macOS, and I am proficient in using remote support tools like LogMeIn and TeamViewer. Additionally, I have experience managing and prioritizing a high volume of support tickets using ticketing systems such as ServiceNow and Jira.
One of my notable achievements was the implementation of a proactive monitoring system that identified and resolved potential issues before they impacted end-users. By collaborating with the IT infrastructure team and leveraging tools like Nagios and Splunk, I helped reduce the number of support tickets by 25% and improved overall system stability. This experience demonstrates my ability to think proactively, work collaboratively, and implement innovative solutions to enhance the user experience.
I am particularly drawn to Amazon's customer-centric approach and commitment to innovation. I believe my technical skills, problem-solving abilities, and dedication to providing exceptional customer service would make me a valuable asset to your IT Help Desk team.
Thank you for considering my application. I look forward to the opportunity to discuss further how my skills and experience can contribute to the success of Amazon's IT support operations.
Sincerely,
Harry Blossom
Before you start writing your IT help desk cover letter, you must understand how to structure it. Let’s take a look at the core sections that you need to include in this document:
Each section of your cover letter serves a specific purpose. One of the biggest mistakes candidates make here is writing freeform. If you do that, you will find it difficult to make each of your points to the hiring manager. Instead, use the above structure.
As a general rule, aim for a one-page cover letter. That equates to between 300 and 400 words. If you go over that word count, edit it back.
Do you need some more inspiration? Here are some of our related cover letter examples from the tech sector:
We will be covering the broad brush strokes here. However, if you want niche advice on how to write a cover letter, read our full guide now.
The start of your cover letter needs to get to the point fast. Hiring managers don’t have a wealth of time to review applications. Kick things off by stating what you plan to bring to the role.
Often enough, candidates focus on their unique selling proposition at this point. However, you can also talk about the specific competencies you have and how they work for the vacancy.
Dear Ms. Elliots,
As a seasoned IT help desk operator with 10+ years of experience, I would be a useful addition to your growing team. Specializing in efficient troubleshooting and offering technical support, I am confident that I can exceed your expectations.
Hello Danielle,
I would like to apply for the role of IT help desk operator. I am a smart, hard-working, and driven tech professional and can’t wait to get started with your team.
Whenever possible, you should be specific about your prior experience. For example, mentioning how many years of experience you have is a quick way to establish your professional value. When writing this part of your cover letter, stop and think about how you can do that. Delivering the right information at this point could make all of the difference.
Dear Mr. Philips,
I am excited to apply for the IT Help Desk position at Amazon. With a strong background in providing technical support and troubleshooting complex issues, I am confident that my skills and experience make me an excellent candidate for this role.
When writing the body of your IT help desk cover letter, you need to hit the following points:
When writing the first paragraph of your IT help desk cover letter, you need to highlight your suitability for the role. It may be smart to go back to the job advert and read the criteria. If you are not certain of what to include, try using the following points:
Get to know your reader
Who are you writing this cover letter to? Try to find out who the hiring manager is and then do some research. You can check out their LinkedIn profile, for example.
Toward the end of your cover letter, address the business at hand. It’s important to show the hiring manager that you want not just any job, but rather this specific job,
Here are Amazon’s Core Values, for example:
If you were writing a cover letter to work on the IT help desk at Amazon, you could use those values. You might also want to name-check the business to which you are applying.
As an experienced IT professional, I have a proven track record of delivering high-quality support to users with varying levels of technical expertise. My ability to communicate complex technical concepts in a clear and concise manner has been instrumental in resolving issues efficiently and improving user satisfaction.
In my current role as an IT Support Specialist at Dell Technologies, I have successfully handled a wide range of technical issues, including software installations, hardware troubleshooting, and network connectivity problems. I have a deep understanding of various operating systems, such as Windows and macOS, and I am proficient in using remote support tools like LogMeIn and TeamViewer. Additionally, I have experience managing and prioritizing a high volume of support tickets using ticketing systems such as ServiceNow and Jira.
One of my notable achievements was the implementation of a proactive monitoring system that identified and resolved potential issues before they impacted end-users. By collaborating with the IT infrastructure team and leveraging tools like Nagios and Splunk, I helped reduce the number of support tickets by 25% and improved overall system stability. This experience demonstrates my ability to think proactively, work collaboratively, and implement innovative solutions to enhance the user experience.
I am particularly drawn to Amazon's customer-centric approach and commitment to innovation. I believe my technical skills, problem-solving abilities, and dedication to providing exceptional customer service would make me a valuable asset to your IT Help Desk team.
Sum up your cover letter by reiterating your main points. You should also end on a high by talking about your enthusiasm for the role and adding in a call to action (CTA).
Make sure you thank the hiring manager for their time. Manners cost nothing, after all. You can then sign off with your name at the end of your cover letter.
Thank you for considering my application. I look forward to the opportunity to discuss further how my skills and experience can contribute to the success of Amazon's IT support operations.
Sincerely,
Harry Blossom
Want to break into the world of IT help desk jobs, but have no direct experience?
Writing a cover letter if you lack direct experience is similar, but there are some differences. Whether you are a career-changer or a recent graduate, here’s what you can include:
Your IT help desk cover letter should showcase your unique strengths and illustrate your skills. This is your chance to show how you are different from the sea of willing candidates. Be sure to tailor your cover letter to meet the needs (and vision!) of this particular employer.
Check out our cover letter builder and take all the hassle out of creating your letter!